Select one from the drop-down menu and click Generate to run the report and see the results of that run. The communication log criteria lists all previous Broadcast Message runs. You’ll find it in the Patient Recall category. The Broadcast Message Details report provides detailed results of a single broadcast message run. Results include the date and time of each message run, the user who sent the message, the message content, type and count of messages, both email and SMS, were attempted, how many were sent successfully, and how many failed. You can review historical messages and see results of each batch of messages.īroadcast Message Log is found in the Communication category and the Patient Recall category in the Report Library, and can be run for a range of dates and limited by user. PCC EHR’s Report Library includes a Broadcast Messaging Log, which tracks all Broadcast Messages sent. PCC has set up the blacklist feature to avoid this. Repeated messages to dead emails or cell phones can lead to your system being identified as a spam service. When that happens, PCC will automatically add that cell phone number or email address to a black out list so your practice does not send messages to disconnected numbers or emails. PCC’s Broadcast Messaging service will automatically recognize when an email address fails, or a cell phone number fails. To learn more about how you can help patients and families resubscribe to broadcast messages, read the article Help Families Resubscribe to Broadcast Emails and Text Messages From Your Practice. If a patient or account has unsubscribed from Broadcast Messaging, and would like to receive your practice’s broadcast messages again, responding to a previous message with “unstop” will remove their number from the blacklist, and they’ll begin receiving your messages again. In addition to broadcast messages, unsubscribing will prevent a user from receiving Patient Portal notifications or direct messages via SMS. Unsubscribing Stops Patient Portal Messages and Direct Texts: Unsubscribing prevents the user’s phone number from being used for any reason by PCC. These addresses and numbers will be moved to your blacklist, and appear there in the Broadcast Messaging Log Report Likewise, each email sent via Broadcast Messaging includes an unsubscribe link, that will remove the recipient’s email address from future mailings. If a patient or family does not wish to receive Text (SMS) messages from your practice, responding “stop” or “unsubscribe” will prevent that number from receiving texts in the future. If a family responds to that text message, the Broadcast Messaging service will ignore that text. You can ask PCC Support for details about this phone number, and optionally share it with your patients and families so they can know the number the messages will come from. PCC provisions these lines, creating one number per-practice or multi-practice group.
When a patient or family receives a Text (SMS) message, it will appear to be from a phone number with your practice’s local area code. PCC Support can configure what email address will receive copies of email replies from parents and families. For example, families might reply to your message with a request to be seen, even though it says “noreply”. Your practice can configure who will receive a copy of these noreply emails.
If they reply to that email, it will go to a “noreply” email account on your PCC system, in order to filter bounced emails. When a patient or family member receives an email from Broadcast Messaging, the message will be from your practice, with an email address where “CLIENT” will be replaced with your acronym. Who Will a Broadcast Message Be “From”? What If The Family Replies to the Message? Email If you prefer to limit which contact methods Broadcast Messaging uses, you can now select which fields should be included in the Practice Preferences menu. Select Which Phone Numbers To Use For Broadcast Messagingīy default, Broadcast Messaging sends text (SMS) messages to all available phone numbers and email addresses in the patient’s home account, confidential communication preference, and patient portal information.
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